FAQ

What are the opening hours of the Synergy Office?
We are open daily from 9.00 till 17.00.
 
I can't log in to my account. How do I request a new password?
If you have never activated your account, you can activate it via an activation email that you received after subscribing. Can't find that email anymore? Send an email to secretary@synergy.nu
 
Until when do I get my money back for an activity?
If you sign up for an activity, you can unsubscribe up to 24 hours in advance to get your money back (minus €0,36 iDEAL costs). For some activities, such as travels, this is different. This will be clearly indicated when you sign up.
 
What happens if I am on the reserve list?
If there's a spot open again,  you will receive an email about it.
 
How do I change my personal details?
You can change your personal details by logging in and then going to https://www.synergy.nu/login/my-details.
 
How do I sign up for committees?
Our committees start partly in September and partly in February. For more information you can go to the Information Session Active Membership that is given twice a year. The dates of these sessions can be found on our website and on Social Media. You can also contact the Marketing Officer at marketing@synergy.nu.
 
How do I declare my money after making expenses for Synergy?
You have to fill in this form and mail it to treasurer@synergy.nu.
 
How do I subscribe or unsubscribe from the newsletter?
 
Where can I go with a complaint or question about education and the university?
For complaints and questions about university related things you can ask the Commissioner of Academic Affairs, Kim Gravemaker, at the Synergy Office or send her an email at academic@synergy.nu
 

Where can I go with mental health issues or make an appointment with a confidant?
Radboud University offers a lot of help when it comes to mental health and guidance of students. You can make an appointment, for example with a study advisor, confidant, student psychologist, etcetera. Here you can find an overview of all possibilities. 

Is your question still unanswered? Send an email to secretary@synergy.nu